The challenge
What the organization needed to solve
A multi-site healthcare services organization was losing 34% of its frontline staff annually — nearly double the industry average. Exit interviews pointed to unclear expectations, inconsistent management, and a lack of career pathing. Recruiting costs were consuming a growing share of the operating budget.
Our approach
How RSR created practical momentum
RSR designed and facilitated a 6-week Human Capital Sprint: a structured process covering role clarity, manager capability assessment, a 90-day onboarding redesign, and a lightweight career-ladder framework. We trained 12 site managers in structured feedback and accountability conversations.
The outcome
What changed
Annual turnover dropped from 34% to 19% within two quarters of implementation. Recruiting spend decreased substantially, and employee satisfaction scores on the quarterly pulse survey improved across all three sites.